LiveCycle Enterprise Suite 2 by Adobe

With Adobe ES2, companies can build and deploy their own personalized and interactive applications to link to automated processes and business applications. Using rich Internet applications (RIAs) and the free Adobe Flash and AIR, interaction and adoption of the suite is hassle free. The intuitive user experiences increase customer by providing collaborative assistance to aid with product selection, account enrollment, ordering and other things. Employee productivity can be increased through the ability to access real-time information from multiple sources.

Business process automation can reduce operating costs and boost profits through improved management. By improving customer service and making business processes more transparent using RIAs, intelligent electronic forms and process management designed for use by people, efficiency is increased and operating costs are decreased. For example when a customer logs in to an application built by ES2, they are prompted by several questions to determine exactly what service will be best for them. Once that is determined, all necessary paperwork can be filled in online and submitted to employees. Several employees will review and approve the process, and after each one approves it, it is automatically routed to the next. Approval can also be done from a mobile device. This effective and streamlined customer service and collaboration design can be highly effective at cutting costs and increasing profits.

Communication is a vital part of any business and Adobe ES2 offers personalized and secure communications to help with collaboration, customer demands and more. User-driven communications and system-generated communications are both possible with ES2. Personalized communications can be assembled using predefined content blocks and authored content, a good way to quickly make correspondences and welcome kits. System-generated communications use dynamic templates with variable information to create personalized communications and document packages without the usual time investment. Further, when a company receives a customer communication or demand, accepting the inquiry automatically starts a workflow process that will route the documents or requests to all necessary personnel as each step is completed.

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